Frequently Asked Questions

Have a question before you buy? You're in the right place. If you don't find your answer here, please reach out — we're happy to help before you commit to a purchase.

Authenticity & Authentication

Are all items at ERA Legends Collectibles authenticated?
Not all items carry third-party authentication — and we'll never imply otherwise. Each product listing clearly identifies whether an item has been authenticated, which company performed the authentication, and what documentation or certification is available. If authentication details are not mentioned in a listing, they do not apply to that item.

Which authentication companies do you work with?
When third-party authentication applies to an item, it may include — but is not limited to — PSA/PSA-DNA, Beckett/BAS, or JSA. The specific authenticator is always identified in the individual product listing. ERA Legends Collectibles is an independent retailer and is not affiliated with any of these companies.

What does it mean if an item has a Certificate of Authenticity (COA)?
When a COA accompanies an item, the issuing organization is identified in the product listing. Some autographed items may include private provenance documentation rather than a third-party COA — this is also disclosed in the listing. We do not misrepresent the source or nature of any authentication documentation.

Can I request additional authentication information or documentation before purchasing?
Yes. If you have questions about the authentication, certification, or provenance of any item, please reach out before completing your order. We are happy to provide clarification, additional photos, or documentation scans upon request.

Trading Cards — Graded vs. Ungraded

What is the difference between a graded card and an ungraded (raw) card?
Graded cards have been evaluated and encapsulated by a professional grading company. The grading company and assigned grade are identified in the product listing, with certification numbers provided when available or applicable. Ungraded (raw) cards have not been submitted to a professional grading service. Our condition descriptions for raw cards (e.g., Near Mint, Excellent, Very Good) reflect our honest assessment using standard collector terminology — these are not professional grades.

How do you describe the condition of ungraded cards?
We use standard collector condition terminology and describe each card accurately and to the best of our knowledge. Condition details are included in the individual product listing. If you have specific questions about a card's condition, contact us before purchasing and we can provide additional photos or information.

Item Condition & Descriptions

How accurate are your item descriptions?
We make every effort to accurately describe and photograph each item. Many collectibles are unique, vintage, pre-owned, or hand-signed, and may show normal variations or minor imperfections consistent with their age or nature. We do not overstate condition, authentication, or provenance. What you see in the listing is what you get.

What if the item I receive is different from what was described?
If you receive an item that is materially different from its listing description, please contact us promptly. We will review the issue in accordance with our Return Policy and applicable law.

Shipping & Packaging

How are items packaged?
Every order is carefully packaged to help ensure your collectible arrives safely and securely. We take the condition of your item seriously from the moment it leaves our hands.

How quickly do orders ship?
Orders typically ship within 1–3 business days after payment is completed.

How much does shipping cost?
Shipping costs are calculated at checkout based on your order and location.

Will I receive tracking information?
Yes. Tracking information is provided once your order ships.

Do you offer shipping insurance?
Higher-value purchases may include shipping insurance and/or signature confirmation for added protection. This is applied at our discretion based on the value of the item.

What if my order arrives damaged?
If your order arrives damaged, contact us promptly and retain the item, all packaging, and shipping materials. Photos may be required to assist with a carrier claim and resolution. Once a package has been transferred to the carrier, delivery times and carrier delays are outside our direct control.

Returns & Exchanges

What is your return policy?
All sales are final. Due to the collectible nature of our merchandise, ERA Legends Collectibles does not accept returns or exchanges for buyer's remorse or change of mind.

What if I receive an incorrect or damaged item?
If you receive an item that is damaged in transit, incorrect, or materially different from its listing description, please contact us promptly. We will review the issue in accordance with our Return Policy and applicable law.

Payment

What payment methods do you accept?
Payment options are displayed at checkout. Payment must be successfully completed before an order is shipped.

Asking Questions Before You Buy

Can I ask questions before placing an order?
Absolutely — and we encourage it, especially for higher-value items. If you have questions about an item's condition, authentication, provenance, or anything else, reach out before completing your purchase. We'd rather answer your questions upfront than have any uncertainty after the sale.

How do I contact you?
Visit our Contact page or use the store chat. We'll respond as soon as reasonably possible.